Contact Us

This page explains how to contact Slots Not On Gamstop, what we can help with, and what we can't. We are an independent information site about non GamStop casinos for UK readers. We are not a casino, we don't hold player accounts, and we can't act on your behalf with any operator.

If your question is about a casino account, a bonus, a payment or a withdrawal, the operator is the right first contact. Later on this page we explain how to do that and where to escalate if it goes nowhere.

What you can contact us about

We welcome messages on the following:

• Factual corrections – a bonus term, payment method or licence detail on one of our pages that looks out of date or wrong.
• Content feedback – something unclear in a guide, or a topic you would like explained, such as wagering requirements or verification checks.
• Questions about how we work – how pages are put together and how we assess casinos. Our About Us page has the background.
• Reader experiences – if a casino has behaved differently from what we describe, tell us. We treat this as a lead to check, not as proof.
• Privacy or site queries – the Terms and Conditions set out how the site is used.

What we cannot do

To save you time, here is what falls outside our remit:

• We cannot release, chase or speed up a withdrawal, and we cannot reverse a closed account or a voided bonus.
• We cannot judge a dispute between you and a casino, or promise the outcome of a complaint.
• We cannot remove you from GAMSTOP or shorten a GAMSTOP exclusion. Those periods are managed by GAMSTOP itself.
• We cannot give legal, financial or personal gambling advice.

How to get a useful answer quickly

A short, specific message is easiest to check. Where you can, include:

1. The page address or heading you are asking about.
2. What the page says and what you found instead.
3. The date you saw it, and a screenshot or the casino's own terms wording if you have it.
4. Whether you want a reply, and the best way to reach you.

Please never send passwords, full card numbers or identity documents. We will never ask for them.

What to expect after you write

We read corrections and check them against the casino's current terms or the relevant regulator's public information. Where a fact is confirmed, we update the page and revise its date. Bonus terms change often, so a page can lag behind an operator's latest offer. Where a point can't be verified, we say so instead of guessing. We cannot promise a reply time for every message.

Our ratings and rankings are editorial. Commission that we may earn through some links does not buy a position, and contacting us does not change a rating. If you think a listing is unfair, send us your reasoning and evidence.

Problem with a casino? Start with the operator

If the issue is with a casino itself, work through these steps:

1. Use the casino's own support first. Live chat or email works, and email leaves a written record. Keep transcripts, dates and reference numbers.
2. Read the terms that apply. Check wagering requirements, maximum bet rules, bonus expiry, withdrawal limits and verification requirements. Many disputes turn on these.
3. Use the complaints procedure. Reputable operators publish one. Look for how long they take to respond and whether they name an outside dispute body.
4. Escalate through the licensing body or a named dispute service if the casino names one. Check which licence the casino holds and whether it covers UK customers.

Be aware that many sites covered here hold overseas licences rather than a UK Gambling Commission licence. That can mean the UKGC's complaint route and protections do not apply. Accepting British customers is not the same as being authorised to serve them in Great Britain. Our guide to non GamStop casinos explains the differences in more detail.

If gambling is causing you harm

If gambling is affecting your money, relationships or mental health, please reach out for support before anything else. GamCare runs a free, confidential helpline and live chat for anyone in Great Britain. Check GamCare's website for current opening times. Our Responsible Gambling page covers self-exclusion, deposit and loss limits, GAMSTOP and gambling blocking software.

If you have registered with GAMSTOP because you want a break, think carefully before using a site outside the scheme. It won't be covered by your exclusion. Gambling is not a source of income or a way out of debt, and no casino is completely safe.

Casinos we feature

We may cover operators such as Betmica, Kikibet and Betninja. We can share what we have researched about them, but we do not run them. Any offer you see is the operator's advertising. Material conditions such as wagering, eligibility and caps are set out in their terms, so read those before you sign up. You must be 18 or over to gamble.